Refund Policy

Understanding our policies for payments and refunds on the platform.

Refund Policy

At InstructSphere LLC, we strive to provide high-quality educational software solutions. This Refund Policy outlines the circumstances under which refunds may be requested and how they are processed.

1. Subscription Refunds

All subscription fees are billed in advance for the applicable subscription period. Refunds for subscriptions are considered under the following conditions:

  • Full refund requests must be submitted within 14 days of initial purchase.
  • No refunds will be provided after the initial 14-day period, except in exceptional circumstances at our discretion.
  • Partial refunds may be granted for mid-term cancellations on annual subscriptions, prorated based on the remaining period.

2. One-Time Purchases

For any one-time purchases, such as add-on modules or services, refunds may be requested under the following conditions:

  • Refund requests must be submitted within 7 days of purchase.
  • Refunds are not available for products that have already been fully delivered or used.

3. Eligibility Criteria

Refund requests will only be considered if:

  • The payment was made through an official payment method on our platform.
  • The user provides proof of purchase (receipt or invoice).
  • The request complies with the time frames mentioned above.

4. Non-Refundable Cases

The following cases are generally non-refundable:

  • Fees for services already rendered or used.
  • Refund requests submitted after the specified time frame.
  • Unauthorized or fraudulent transactions.

5. Refund Process

Once a refund request is approved:

  • The refund will be processed to the original payment method.
  • Processing may take up to 7-10 business days depending on the payment provider.
  • You will receive a confirmation email once the refund is completed.

6. Contact Information

If you have questions or would like to request a refund, please contact us at support@instructsphere.com. Include your account information and proof of purchase to help us process your request efficiently.

7. Policy Updates

InstructSphere LLC may update this Refund Policy from time to time. Users are encouraged to review this page periodically to stay informed of any changes.